Delivery & Returns

PROCESSING & DELIVERY

  • All transactions are processed in Australian Dollars (AUD) and are inclusive of Australian Goods & Services Tax (10%).
  • Orders are processed Monday through Friday between business hours, excluding Victorian & Australian public holidays.
  • Orders placed before midday (AEST) will be processed and shipped the same day subject to availability.
  • Orders received on weekends and holidays will be processed the next business day.

PAYMENT

  • We accept payment by credit card (MasterCard, Visa, AmericanExpress), PayPal and AfterPay. Please select your payment method  at checkout and follow the instructions.
  • We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, or if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
  • Please note that we may require further information from you in order to process your payment.
  • For AfterPay payment enquiries, please contact service directly at service@a-esque.com

AVAILABILITY

  • Availability of products is not guaranteed.
  • If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

SHIPPING | AUSTRALIA

  • We ship via DHL Express for Australian orders.
  • All deliveries require a signature upon delivery so please ensure the delivery address provided is attended between 9am-5pm, Monday – Friday. In the case that no one is available to sign for the parcel, a delivery card will be left with a DHL contact number. Redelivery can be arranged directly with DHL.
  • Please note we do not deliver to PO Box addresses.
  • We will contact you for an alternate delivery address if an order is submitted with such address.
  • Upon dispatch, a tracking number will be sent to your nominated email address.
  • Melbourne Same Day Delivery: Upon request, a same-day delivery service is available to Melbourne metropolitan residents for a flat-fee of $20 (AUD), for orders placed before midday (AEST).
  • Please note availability of products is not guaranteed.
  • Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address.

SHIPPING | INTERNATIONAL

  • Order over $700 AUD are processed from Melbourne, Australia and shipped complimentary.
  • We ship via DHL Express for International orders. Expected arrival date for international orders is approximately 3-10 business days from the order date and depending on your location.
  • All deliveries require a signature upon delivery so please ensure the delivery address provided is attended between 9am-5pm, Monday – Friday. In the case that no one is available to sign for the parcel, a delivery card will be left with a DHL contact number. DHL International will re-deliver the following business day, for International orders.
  • Please note we do not deliver to PO Box addresses. We will contact you for an alternate delivery address if an order is submitted with such address.
  • Upon dispatch, a tracking number will be sent to your nominated email address.
  • Melbourne Same Day Delivery: Upon request, a same-day delivery service is available to Melbourne metropolitan residents for a flat-fee of $20 (AUD), for orders placed before midday (AEST). Please note availability of products is not guaranteed.
  • A customs duty will be charged to you depending upon the country in which you reside. A-ESQUE is not responsible for payment of this duty.
  • Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address.

RETURNS

  • We respect contemplation time. Unworn pieces purchased online may be exchanged, refunded or store credited within 14 days of receipt of your online order.
  • All items that are returned must be unworn and have original tags and packaging.
  • All sales are final after 14 days of purchase.
  • Credit notes are valid for 6 months from the date of issue, and can be used at A-ESQUE online or any of our boutiques.
  • Credit notes are not redeemable for cash.
  • Return Shipping:  A-ESQUE is not responsible for return shipping costs, or duty reimbursement in the case of international purchases.
  • Please email service@a-esque.com to request a return.
  • Your return will be processed as soon as possible but allow up to 7 days for your refund to be processed.
  • We hold the right to deny a refund if the merchandise returned does not meet our return policy requirements.
  • Please address returns to: A-ESQUE 555B Chapel Street South Yarra Victoria 3141 Australia +61 3 9827 6686
  • Please note these are online policies only and differ to our A-ESQUE in-store terms & conditions.