RETURNS

  • We respect contemplation time. Unworn pieces purchased online may be exchanged or refunded within 14 days of receipt of your online order, with the exception of Custom Order pieces, Archive pieces, Sample Room pieces, Monogram Orders, which are final sale and are not returnable or refundable after purchase.
  • All items that are returned must be unworn and have original tags and packaging.
  • All sales are final after 14 days of purchase.
  • Credit notes are valid for 6 months from the date of issue, and can be used at A-ESQUE online or any of our boutiques.
  • Credit notes are not redeemable for cash.
  • Return Shipping:  A-ESQUE is not responsible for return shipping costs, or duty reimbursement in the case of international purchases.
  • Please email service@a-esque.com to request a return.
  • Your return will be processed as soon as possible but allow up to 7 days for your refund to be processed.
  • We hold the right to deny a refund if the merchandise returned does not meet our return policy requirements.
  • Please address returns to: A-ESQUE 265 Swan Street, Richmond, Victoria 3121 Australia