Shipping & Returns

Holiday Delivery Period

Order cut off dates:

AUSTRALIA (NSW, QLD, VIC, SA,ACT)

- Standard Shipping: 18th December, 12pm

- Express Shipping: 20th December, 12pm

AUSTRALIA (WA, TAS & NT)

- Standard Shipping: 13th December, 12pm

- Express Shipping: 19th December, 12pm

REST OF THE WORLD

- New Zealand International Express Shipping: 11th December, 12pm

- United States International Express Shipping: 16th December, 12pm

- Other International Express Shipping: 13th December, 12pm

Atelier Closure Dates

Atelier closed 25 & 26 December

Open 27, 30, 31 December

Atelier closed 01 January - 17 January

Reopening 20 January

SHIPPING

Costs

We offer complimentary express shipping on all Australian orders via Australia Post.

Processing Time

Immediate dispatch is available for pieces in stock. You can contact us here regarding product availability. If a piece is unavailable, please allow up to 1-2 weeks for your order to be produced and processed. Our client services team will contact you with updates regarding the progress of your order.

Delivery Time & Tracking

Australian orders are shipped via Australia Post | Express Post. All orders are dispatched from our Richmond Atelier (Melbourne). Please allow 3-5 business days after dispatch for your order to be delivered.

Upon dispatch, a tracking number will be sent to your nominated email address.  Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address.

Same Day Delivery

Upon request, a same day delivery service is available to Melbourne metropolitan residents for pieces in stock at a flat rate of $ 35 AUD. The shipping address will need to be attended to receive the delivery.  Please contact us here to enquire further.

Click & Collect

Click and Collect is available from our Richmond Atelier, simply select local pick up at checkout. You will be notified via email once your order is ready to be picked up.

 Receiving Delivery

All deliveries require a signature upon delivery so please ensure the delivery address is attended between 9am-5pm - Monday to Friday. In the case that no one is available to sign for the parcel, a delivery card will be left.

SHIPPING | INTERNATIONAL 

Costs

Complimentary international shipping via Australia Post express available for all orders.

Processing Time

Immediate dispatch is available for pieces in stock. You can contact us here regarding product availability. If a piece is unavailable, please allow up to 1-2 weeks for your order to be produced and processed. Our client services team will contact you with updates regarding the progress of your order.

Duties & Taxes

 Duties, fees and taxes may be charged to you depending upon the country in which you reside. A-ESQUE is not responsible for the payment of any such fees.

Delivery Times & Tracking

International orders are shipped via Australia Post or DHL Express.All orders are dispatched from our Richmond Atelier. Please allow 1-3 weeks after dispatch for your order to be delivered. Upon dispatch, a tracking number will be sent to your nominated email address. Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address. 

Receiving Delivery

All deliveries require a signature upon delivery so please ensure the delivery address is attended between 9am-5pm, Monday to Friday. Should no one is available to sign for the parcel, a delivery card will be left by DHL or the standard process of your local postage carrier.

RETURNS

We respect contemplation time. We offer refunds, exchanges and store credits subject to the conditions below. Please submit your intent to return your item via our submission form.