Shipping & Returns

SHIPPING | AUSTRALIA  

 COST 

  • We offer complimentary shipping on all new Australian orders.

PROCESSING TIME 

  • Immediate dispatch is available for pieces in stock. 

  • You can contact us here regarding product availability. 
  • If a piece is unavailable, please allow up to 1-2 weeks for your order to be produced and processed. 
  • Our client services team will contact you with updates regarding the progress of your order.
DELIVERY TIME + TRACKING
  • Australian orders are shipped via Australia Post | Express Post.
  • All orders are dispatched from our Richmond Atelier (Melbourne).
  • Please allow 3-6 business days after dispatch for your order to be delivered.
  • Upon dispatch, a tracking number will be sent to your nominated email address. 
  • Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address.

SAME DAY DELIVERY

  • Upon request, a same day delivery service is available to Melbourne metropolitan residents for pieces in stock at a flat rate of $35.
  • The shipping address will need to be attended to receive the delivery. 
  • Please contact us here to enquire further.

CLICK AND COLLECT 

  • Click and Collect is available from our Richmond Atelier, simply select local pick up at checkout. 
  • You will be notified once your order  is ready to be picked up 

 UPON DELIVERY 

  • All deliveries require a signature upon delivery so please ensure the delivery address is attended between 9am-5pm - Mon - Fri 
  • In the case that no one is available to sign for the parcel, a delivery card will be left  

SHIPPING | INTERNATIONAL 

COST

  • Complimentary shipping is available for orders above $1500 AUD.
  • For orders under $1500, an international shipping rate of $50 AUD will be charged at checkout for orders outside of Australia. 

PROCESSING TIME 

  • Immediate dispatch is available for pieces in stock.

  • You can contact us here regarding product availability. 
  • If a piece is unavailable, please allow up to 1-2 weeks for your order to be produced and processed. 
  • Our client services team will contact you with updates regarding the progress of your order.

DUTIES AND TAXES  

  • Duties, fees and taxes may be charged to you depending upon the country in which you reside.
  • A-ESQUE is not responsible for the payment of any such fees.

DELIVERY TIME + TRACKING

  • International orders are shipped via Australia Post or DHL Express.
  • All orders are dispatched from our Richmond Atelier.
  • Please allow 1-3 weeks after dispatch for your order to be delivered.
  • Upon dispatch, a tracking number will be sent to your nominated email address. 
  • Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address. 

UPON DELIVERY 

  • All deliveries require a signature upon delivery so please ensure the delivery address is attended between 9am-5pm, Mon - Fri
  • In the case that no one is available to sign for the parcel, a delivery card will be left by DHL or the standard process of your local postage carrier.

RETURNS

We respect contemplation time.

Please email service@a-esque.com to request a return.

We offer refunds, exchanges and store credits subject to the following conditions: 

CONDITION 

  • All pieces must be returned unworn and in original condition and original packaging. 
  • Please ensure that all pieces, including straps, are returned inside the provided dust bag and shipped back in the original box or equivalent. 
  • Pieces returned in standard postage satchels cannot be accepted due to the risk of damage while in transit. 

DELIVERY DATE 

  • Pieces must be returned within 14 days of delivery.
  • Please contact us as soon as possible to ensure we receive your request within the specified time frame.
  • All sales are final after 14 days from delivery.

CREDIT NOTES

  • Credit notes are available upon request.
  • Credit notes are valid for 36 months from the date of issue and can be redeemed online or at our Atelier.
  • Credit notes are not redeemable for cash.

PLEASE NOTE 

  • Archive & Sample Room pieces are final sale and refunds and exchanges will not be offered on these pieces. 
  • Final Sale policy will also apply to Monogram and Custom Orders.
  • Returns will be processed as soon as possible after the piece arrives back at the Atelier. Please allow up to 7 business days for your refund to be processed.
  • A-ESQUE is not responsible for return shipping costs.
  • Duties and Taxes paid on International orders are not refundable.

Please address returns to:

A-ESQUE, 265 Swan Street, Richmond, Victoria 3121 Australia 

    We hold the right to deny a refund if the merchandise returned does not meet our return policy requirements.