Shipping & Deliveries
SHIPPING | AUSTRALIA
- We ship via Australia Express Post or DHL Express for Australian orders.
- All deliveries require a signature upon delivery so please ensure the delivery address provided is attended between 9am-5pm, Monday – Friday. In the case that no one is available to sign for the parcel, a delivery card will be left.
- Upon dispatch, a tracking number will be sent to your nominated email address.
- Melbourne Same Day Delivery: Upon request, a same-day delivery service is available to Melbourne metropolitan residents for a flat-fee of $20 (AUD), for orders placed before midday (AEST).
- Please note availability of products is not guaranteed.
- Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address.
SHIPPING | INTERNATIONAL
- We ship via DHL Express or Australia Post. A shipping fee may be on-charged.
- Expected arrival date for international orders is approximately 3-10 business days from the order date and depending on your location.
- All deliveries require a signature upon delivery so please ensure the delivery address provided is attended between 9am-5pm, Monday – Friday. In the case that no one is available to sign for the parcel, a delivery card will be left with a DHL contact number. DHL International will re-deliver the following business day, for International orders.
- Please note we do not deliver to PO Box addresses. We will contact you for an alternate delivery address if an order is submitted with such address.
- Upon dispatch, a tracking number will be sent to your nominated email address.
- A customs duty will be charged to you depending upon the country in which you reside. A-ESQUE is not responsible for payment of this duty.
- Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address.
PROCESSING & DELIVERY
- All transactions are processed in Australian Dollars (AUD).
- Orders are processed Monday through Friday between business hours, excluding Victorian & Australian public holidays.
- Orders placed before midday (AEST) will be processed and shipped the same day subject to availability.
- Orders received on weekends and holidays will be processed the next business day.