SHIPPING | AUSTRALIA

  • We ship via Australia Express Post or DHL Express for Australian orders.
  • All deliveries require a signature upon delivery so please ensure the delivery address provided is attended between 9am-5pm, Monday – Friday. In the case that no one is available to sign for the parcel, a delivery card will be left.
  • Upon dispatch, a tracking number will be sent to your nominated email address.
  • Melbourne Same Day Delivery: Upon request, a same-day delivery service is available to Melbourne metropolitan residents for a flat-fee of $20 (AUD), for orders placed before midday (AEST).
  • Please note availability of products is not guaranteed.
  • Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address.

SHIPPING | INTERNATIONAL

  • We ship via DHL Express or Australia Post. A shipping fee may be on-charged.
  • Expected arrival date for international orders is approximately 3-10 business days from the order date and depending on your location.
  • All deliveries require a signature upon delivery so please ensure the delivery address provided is attended between 9am-5pm, Monday – Friday. In the case that no one is available to sign for the parcel, a delivery card will be left with a DHL contact number. DHL International will re-deliver the following business day, for International orders.
  • Please note we do not deliver to PO Box addresses. We will contact you for an alternate delivery address if an order is submitted with such address.
  • Upon dispatch, a tracking number will be sent to your nominated email address.
  • A customs duty will be charged to you depending upon the country in which you reside. A-ESQUE is not responsible for payment of this duty.
  • Ownership and risk of damage to the goods passes to the buyer upon delivery at the specified delivery address.

PROCESSING & DELIVERY

  • All transactions are processed in Australian Dollars (AUD).
  • Orders are processed Monday through Friday between business hours, excluding Victorian & Australian public holidays.
  • Orders placed before midday (AEST) will be processed and shipped the same day subject to availability.
  • Orders received on weekends and holidays will be processed the next business day.